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9-1-1 Use It ...
DON'T ABUSE IT!
What is 9-1-1?
9-1-1 is the emergency telephone number system in the Region of Peel which links callers to the appropriate emergency service - Police, Fire or Ambulance. Calling 9-1-1 helps ensure you reach the emergency service you require as quickly as possible.
What is an Emergency?
A situation where the safety of people or property is at risk. Examples of 9-1-1 emergencies include: a fire; crime in progress; or a medical crisis.
What is NOT an Emergency?
It is not an emergency when the situation is not dangerous and immediate action is not necessary. Examples of a non-emergency situation include: an automobile accident where an injury has not occurred; after a crime has been committed and you believe that the offender has left the scene; and follow-up on an auto theft report. If the emergency is not life threatening, then check the directory for the telephone number of the appropriate agency.
What Happens when you Call 9-1-1?
When you dial 9-1-1 your call is answered by professionally trained personnel - Call takers. The 9-1-1 telephone system has an Automatic Location Identification System and an Automatic Number Identification System (ANI/ALI) which lets the call taker know the address and telephone number of the caller. If the caller is unable to speak, police will be dispatched to the location.
If you call from a cellular phone, ANI/ALI information will NOT be available to the Call taker. Try to remain calm and give your exact location
The caller must be prepared to give the following information:

  • Which service is required - Fire, Police or Ambulance.
  • Where the emergency has occurred - the full address including the name of the city or town is important as similar street names occur in different areas within the Region of Peel.
    You will then be connected to a Police, Fire or Ambulance dispatch centre according to the information you have supplied. The dispatch centre will verify the information and details surrounding the incident.

How to Use 9-1-1?
To make the service work best for you:
  • At home dial 9-1-1
  • Do not pre-program 9-1-1 into your telephone, this can cause dialing problems if the battery is low on cordless phones or the button is hit accidentally.
  • At a business or other locations you may need to dial an outside line before dialing 9-1-1.
  • At a pay phone dial 9-1-1, a coin is not necessary.
  • When using a cellular phone you must specify that you are using such and be prepared to give your location, including the city or town.
  • To access T.D.D. (Telephone Device for the Deaf), press the space bar until a response is received.
  • If the caller does not speak English, they should stay on the line and a Call taker will link up with a telephone translation service which can handle 156 different languages.
 
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